Shipping policy

Shipping Policy

Last updated: 12 October 2026

Where we deliver

We currently deliver to addresses in the United Kingdom only.

Dispatch times

We aim to dispatch orders within 2 working days of payment. Working days are Monday to Friday, excluding UK bank holidays. Orders placed on a weekend or bank holiday are processed on the next working day.

Delivery costs

Delivery costs are calculated and shown at checkout before you pay.

Delivery times

Delivery times are estimates and are not guaranteed. Once your order has been dispatched, you will receive a confirmation email.

Delivery address

Please make sure your delivery address is correct when you place your order. We are not responsible for orders delivered to an incorrect address provided by you. If you notice a mistake, email us as soon as possible and we will try to help if the order has not yet been dispatched.

Late or lost parcels

If your order has not arrived within 5 working days of dispatch, please contact us at retaStudioUK@gmail.com. Once the courier confirms the parcel is lost, we will send a replacement or give you a full refund.

Damaged parcels

If your parcel arrives damaged, please email retaStudioUK@gmail.com within 48 hours of delivery with your order number and photos of the parcel and items. Please do not use any damaged vial.

Contact

For any questions about shipping, email retaStudioUK@gmail.com and we will reply within 2 working days.